A smarter way to handle maintenance

AppFolio Smart Maintenance

AppFolio Smart Maintenance intelligently responds to maintenance requests 24/7 to provide an excellent experience for your residents. The result is more bandwidth for your team to focus on running your business, and confidence that maintenance requests are being handled efficiently.

24/7 service

Leveraging cutting-edge AI, AppFolio Smart Maintenance responds to service requests instantly, at any any hour, and dispatches pre-approved vendors on your behalf, helping your team avoid late-night calls and burnout.

Integrated texting & calling

Smart Maintenance responds to service requests the same way they are received: via text, phone, or online portal, giving residents the flexibility to communicate on their terms.

Heightened efficiency

Smart automation responds faster, more accurately, and reduces manual processes.

Streamlined & consolidated

Provides instant visibility into your maintenance workflow directly within AppFolio.

Unit Turn Board

Efficiency is key when it comes to unit turns — the faster you can turn a unit, the faster you can get your next resident moved in to generate revenue. With the AppFolio Unit Turn Board, your team can complete unit turns from a single, convenient location, within AppFolio. Easily keep track of all workflows to get units leased more quickly.

Keeps your teams one step ahead

Units with upcoming move out dates are automatically added to the turn board, improving communication and visibility for relevant teams.

A single source of truth

Create and manage work orders directly from a central view. And as a unit turn progresses, updates are automatically sent to relevant parts of AppFolio Property Manager, such as Leasing, to maintain consistency and continuity.

Analytics

Reporting functionality optimizes unit turns processes with insights into turn times, costs, and drill down views into specific work orders.

Mobile Inspections

Most inspections are done on a smartphone, require heavy data usage, and are completed at a unit without accessible Wi-Fi. AppFolio Mobile Inspections was purpose-built to give your team a modern, efficient way to complete inspections from a smartphone, whether or not you have internet connectivity.

Full inspections, offline

Take photos, notes, and mark items that need follow up from a mobile device without using data or connecting to Wi-Fi. Once reconnected, the inspection will automatically sync in AppFolio, eliminating the need to re-document the turn process once back in the office.

Full mobile functionality

Thoroughly document the state of a unit on a mobile device, at the time of the inspection. Enhanced native mobile photo management allows users to view and edit photos in gallery view, providing an unmatched level of efficiency.

Team engagement

Drive engagement and satisfaction by providing your team with a modern, intuitive solution that eliminates repetition and gives them more time in their day.