What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Great customer support
10 /
10 / Zachary was very helpful and patient with my explanation of the problem I was having on the system.
10 / It is easy to use.
10 /
10 /
10 / Agent was very helpful and polite.
10 / Zhiyue was very knowledgeable.
10 / Veronica is very knowledgeable and a pleasure to speak with.
10 / Very helpful
10 / Kristine R was very quick to respond with her answer.
10 /
10 / Very patient with me and excellent knowledge of how to fix the issues.
10 /
10 /
10 / Sophia our support person is very responsive and very knowledgeable. I'm am very happy to know she's there for us.
10 / The representative was great and smart. He explained everything! So kind
10 / It was explained so the mistake wouldn't happen again and the quick call back!
10 / Support tech was knowledgeable and professional
10 / Best
10 / Patrick was very patient with me as I worked out this issue. Great customer service.
10 / Megan H was fast and provided the perfect solution. Thank you Megan!
10 /
10 / Great detailed directions with a link to help resolve the issue.


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