What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / The help was spot on, I appreciate the knowledge and time to resolve my issue
10 / The help was spot on, I appreciate the knowledge and time to resolve my issue
10 / The help was spot on, I appreciate the knowledge and time to resolve my issue
10 / knowledgeable and friendly
10 / knowledgeable and friendly
10 / knowledgeable and friendly
10 / Prompt and courteous in handling my issue
10 / Prompt and courteous in handling my issue
10 / Prompt and courteous in handling my issue
10 / Raymond is incredible!
10 / Raymond is incredible!
10 / Raymond is incredible!
10 / Thank you sir!
10 / Thank you sir!
10 / Thank you sir!
10 / fast on chat and helped me get thru step correctly
10 / fast on chat and helped me get thru step correctly
10 / fast on chat and helped me get thru step correctly
10 / Excellent every time
10 / Excellent every time
10 / Excellent every time
1 / Is this is for case # 08034224? Why am I receiving this when I haven't been helped as of yet? I submitted the support request over a week ago.
1 / Is this is for case # 08034224? Why am I receiving this when I haven't been helped as of yet? I submitted the support request over a week ago.
5 / IT WAS NOT THE C/S REP, IT IS THE LACK OF CUSTOMER SERVICE AVAILABILITY. IT TAKES 24 HRS OR MORE FOR ANY HELP AT ALL. I CALLED THE NUMBER FOR C/S WAS ON HOLD 25 MIN, GOT A RECORDING LEAVE A MESSAGE WITH AN EXPLINATION AND PHONE WE WILL GET BACK TO YOU, NOPE! HAD TO LEAVE A VERY UNHAPPY EMAIL THEN GOT A CALL!! YSENIA WAS VERY HELPFUL
5 / IT WAS NOT THE C/S REP, IT IS THE LACK OF CUSTOMER SERVICE AVAILABILITY. IT TAKES 24 HRS OR MORE FOR ANY HELP AT ALL. I CALLED THE NUMBER FOR C/S WAS ON HOLD 25 MIN, GOT A RECORDING LEAVE A MESSAGE WITH AN EXPLINATION AND PHONE WE WILL GET BACK TO YOU, NOPE! HAD TO LEAVE A VERY UNHAPPY EMAIL THEN GOT A CALL!! YSENIA WAS VERY HELPFUL